Rottgen by Club Chef Knife Kit

Shipping & Delivery

What are the delivery charges?

Australia
Order Value	Shipping Charge
Orders under $100	$10
Orders between $100 & $400	$12
Orders over $400	Free Shipping

International
Order Value	Shipping Charge
Orders less than $400	$25*
Orders over $400	$35*
*Shipping charges may vary depending on your region and the size of your order. We will contact you with any variation before processing your order.

What postal service is used?
Orders will be sent by either StarTrack Express, Fastway Couriers or Australia Post (dependant on the delivery location and type) and may require a signature for collection. Please contact us on 02 9211 3128 or via [email protected] for more information.

How long will my order take to deliver?
At Johnsons we pride ourselves on ensuring fast dispatch and delivery times. Orders received before 12pm, Mon-Fri, are generally sent the same day, and the majority of orders are delivered within 1-2 days, depending on your location. The following delivery times are an approximate guide only.

Victoria
Destination	Delivery By (Business Day after Posting)
Metropolitan areas	1 - 3 business days
Country Victoria	2 - 4 business days

SA, TAS, NSW, ACT, QLD
Destination	Delivery By (Business Day after Posting)
Metropolitan areas	1 - 4 business days
Country locations	2 - 5 business days

WA, NT, Far North QLD
Destination	Delivery By (Business Day after Posting)
Metropolitan areas	1 - 5 business days
Country locations	3 - 6 business days

Can you deliver my order via Express Post?
Urgent orders can be sent via Express Post Satchels. If you require this service please select the Express Post option during checkout. Express Post will be charged $19.95. Size limits are 5kg and/or 435mm x 510mm. Please contact us for a quote if you require a large order sent via Express Post Parcels.

My order has not arrived. What should I do?
You will receive an email notification when your order has been dispatched which will include postal service (StarTrack Express, Australia Post or Fastway Couriers) and your order tracking details. If your order has not arrived by the estimated delivery time to your area, use your order tracking details to find your order. The majority of missing orders sent via StarTrack Express and Australia Post are generally awaiting collection from your local post office. If convenient please contact your local Post Office to see if your parcel is awaiting collection.